Frequently Asked Questions

Frequently Asked Questions (FAQ) for Two Quirky Crafts

Welcome to our FAQ page! We've gathered some of the most common questions about our unique, handcrafted jewelry and our services.

About Our Jewelry

Q: What materials is your jewelry made out of?

A: The main materials we use for the metal components of our jewelry are:

  • Sterling Silver: An alloy containing 92.5% pure silver. It's a durable and beautiful metal for everyday wear.

  • Gold-Filled: A thick layer of gold that is mechanically bonded to a base metal (usually brass). This is a durable, high-quality alternative to solid gold, and the gold layer is significantly thicker than standard gold plating.

  • Copper and Brass: Used for certain unique designs, known for their antique-style appearance, and often treated with a protective coating.

  • Beads and Stones: We use a variety of non-metal materials including natural gemstones, glass beads, freshwater pearls, and high-quality resin.

Q: Is your jewelry hypoallergenic?

A: We understand the importance of jewelry for sensitive skin.

  • Sterling Silver and Gold-Filled pieces are generally considered safe for most people with metal sensitivities, as they are typically nickel-free, which is the most common cause of metal allergies.

  • We make every effort to use nickel-free components, especially for earring posts and ear wires.

  • Please note: The term "hypoallergenic" simply means less likely to cause an allergic reaction. Since every individual's skin is unique, we cannot guarantee that a reaction will not occur. If you have a known allergy to nickel, we recommend choosing our sterling silver or gold-filled options.

Q: How should I care for my quirky jewelry?

A: To keep your pieces looking their best:

  • Avoid Contact: Always remove your jewelry before showering, swimming, or applying lotions, perfumes, and hairspray.

  • Cleaning: Gently wipe your pieces with a soft, clean cloth after wearing them. A mild soapy water solution and a soft toothbrush can be used for sterling silver and gold-filled items, but avoid this method on porous stones, pearls, or resin.

  • Storage: Store your jewelry in a cool, dry place, ideally in a small, sealed bag to help prevent air exposure and slow down tarnishing.

Q: Do you offer custom or personalized jewelry?

A: Yes, we love creating one-of-a-kind pieces! Please visit our Custom Orders page to submit a request and tell us about your vision. We will follow up to discuss materials, design, timeline, and pricing.

Ordering & Shipping

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and digital payment methods like PayPal.

Q: What delivery options do you offer?

A: We offer the following shipping services (details are for continental U.S. shipping and are estimates):

  1. Standard Shipping: This is our most affordable option. Delivery is typically 3-7 business days after processing.

  2. Priority Shipping: A faster option that typically delivers in 1-4 business days after processing. This option includes tracking and shipping insurance.

  3. Expedited Shipping: Our fastest option for urgent orders. Delivery is typically 1-2 business days after processing.

  4. International Shipping: Available to most countries. Shipping times and costs vary and will be calculated at checkout. Please be aware that the customer is responsible for any import duties, taxes, or customs fees.

  • Note: Our order processing time (time to prepare the item before it ships) is typically 1-3 business days.

Q: How can I track my order?

A: Once your order is processed and a shipping label is created, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website (e.g., USPS, FedEx) to monitor your package's progress.

Q: What is your return and exchange policy?

A: We want you to love your quirky crafts!

  • Returns: We accept returns on all unworn, non-custom items within 30 days of delivery. The item must be in its original packaging.

  • Exchanges: If you would like to exchange your item, please contact us within 14 days of delivery to arrange the exchange.

  • Custom Items: All custom-made jewelry sales are final.

  • Please visit our dedicated Returns & Exchanges page for full instructions on how to initiate a return.

General Questions

Q: Can I change or cancel my order?

A: If you need to change or cancel your order, please contact us immediately at [Your Email Address]. If the order has not yet been processed for shipping, we will do our best to accommodate your request. Once an order is shipped, we cannot make any changes.